2017 PiPEx Baldrige-based Examiner Training
that continues to reward long after the training is done.”
Becoming an examiner offers a powerful learning experience and a valuable professional development move. Examiners are not only key to the Performance Excellence program; they also serve as assets to their organization.
"Becoming a [Partners in Performance Excellence] Baldrige Examiner was a rigorous, disciplined and time-consuming immersion in Baldrige theory and practical application. It challenged my own learnings and applications and led to numerous discussions and debates about how to move our organization towards true excellence. I put a lot more effort into it than I expected and the returns justified every bit.”
Kay Kendall, BaldrigeCoach, will be facilitating Partners in Performance Excellence (PiPEx) Examiner training this year. Kay is a nationally acknowledged expert in the Baldrige Criteria and well-regarded for her skill in examiner training. She has more than 20 years of experience leading large-scale change initiatives across diverse industries, including aerospace, semiconductor automation equipment, computers and storage devices, and pharmaceuticals. She completed a five-year assignment as a Lean Six Sigma Master Black Belt. She also has extensive experience using Balanced Scorecards, Hoshin Kanri, and benchmarking to deliver results.
As CEO and Principal of BaldrigeCoach, Kay currently works organizations to accelerate their performance excellence journeys. BaldrigeCoach has worked with 18 Baldrige Award recipients, 36 recipients of the highest level State program awards, 2 systems receiving the Robert W. Carey Award, and 10 long-term care organizations receiving the Gold Award for the AHCA/NCAL Quality Program.
From 2002 through 2005, Kay served on the Panel of Judges for the Malcolm Baldrige National Quality Program after serving as an Examiner and Senior Examiner for the Program for six years. She continues to serve as an Alumnus for the program. She has served as a technical editor for the Baldrige case studies since 2002. She has been a facilitator of the training for national examiners since 1998 and has also trained examiners in Wisconsin, Texas, Massachusetts, and the Robert W. Carey Award Program, the VA’s former Baldrige-based program.
Kay served as a Judge for the California Award for Performance Excellence in 2001 and 2002 and completed another 3-year term in 2008. She served seven years as a Judge for the Carey Program. She served four years as a Master Examiner and team leader for the AHCA/NCAL Quality Award, the Baldrige-based program for the long-term care industry. In 2012, she completed her sixth year as President and Chair of PiPEx and transitioned to the Advisory Board. She has served as a Judge for PiPEx since that time. She completed her seventh year as a National Director on the Board of The Alliance for Performance Excellence, the consortium of Baldrige-based State and Local Programs, in 2013.
Kay is a Senior Member in the American Society for Quality (ASQ) and an ASQ Certified Quality Manager/Organizational Excellence. She has served as an editor on the ASQ Quality Press Review Board since 2002. She completed her third two-year term as a National Director for the ASQ Board in 2011, where she also chaired the Public Policy Advisory Council and the Research Committee. She is a frequently invited speaker at international conferences.
Kay holds a Bachelor of Science degree from Purdue University with a major in microbiology and a MBA from the University of Arizona Eller School of Business.
Kay is the co-author of the book, The Executive Guide to Understanding and Implementing Baldrige in Health Care: Evidence-Based Excellence.
Our Baldrige-based Examiner Experience for the Partners in Performance Excellence Award is our signature program. This program provides professionals an efficient way to gain a comprehensive understanding of how the Baldrige Criteria for Performance Excellence is applied to organizations in the categories of Leadership; Strategy; Customers; Measurement, Analysis, and Knowledge Management; Workforce; Operations; and Results. Our two-day workshop is the beginning of your experience, which will also qualify you to be selected from our pool of trained state examiners to perform a full Baldrige-based assessment of an applicant to our Award Program. Your time commitment should you qualify and be selected for the complete cycle, including participating on a Site Visit will be 150 hours spread over four months, August through November.
If you are willing to make the commitment of time and energy, want to help improve our country’s organizations, and want to benefit from an unparalleled networking and professional development experience, submit your PiPEx Examiner Application today! Examiners who have previously served must re-apply each year. If you have not served as a PiPEx Examiner before, ask two references to submit letters of recommendation to Bill Self, firstname.lastname@example.org. Examiner applications and two reference letters are due July 17, 2017. Apply Now!
Date: August 1, 2017
Date: August 2, 2017
Upon submission of your application, you will be directed to the PiPEx payment webpage. For other payment options, contact Bill Self, Executive Director, email: email@example.com or phone: 781-801-6893. Apply Now!
PiPEx will refund 75% of the training fee through July 1st and 50% of the training fee from July 1st through July 20th.
Training fees are nonrefundable after July 20th.
© 2017 Partners in
Performance Excellence. All