Feedback and Recognition
Our primary product is a comprehensive organizational assessment based on the Baldrige Criteria that helps leaders better understand and prioritize key strengths and improvement opportunities. This assessment helps managers understand what is working well in their organizations, and what needs attention.
Organizations just beginning their performance excellence journey might want to get feedback on their Organizational Profile - and will receive recognition for their Commitment to Excellence.
More in depth assessments result in recognition at the Achievement and Proficiency level (responding to Basic and Overall questions in the Baldrige Criteria). Our most in-depth assessment and feedback includes a 3-day site visit and an award at the bronze, silver, gold or platinum level. Organizations that receive the Excellence award at the platinum level are invited to apply at the national level the following year.
Applications for our Excellence award must meet the same standards that apply for national applications. That is, the applications respond to all the questions posed in the full Baldrige Excellence framework document (basic, overall and multiple-level questions) for the relevant sector. Applications contain a maximum 5-page organizational profile and 50 pages to present their responses to all process and results questions.